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Xochitl's Testimony

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“When I worked directly with students, I always struggled in supporting my full caseload (55+). There were always students that were left on the backburner because there were always other students that were being prioritized due to immediate needs.” Xochitl Cruz, Former Sr. Manager of College Partnerships and Program Coordinator I’m writing in support of United Workers of One Million Degrees in their ask for a maximum of 45 scholars per program coordinator. When I worked directly with students, I always struggled in supporting my full caseload (55+). There were always students that were left on the backburner because there were always other students that were being prioritized due to immediate needs. This is not to say that those students didn’t need that immediate support, but with a caseload of a maximum of 45 students, it would be possible to balance the immediate supports while still reaching out to the remainder of the students. And this means not only being responsive t...
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Melanie's Testimony

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"A caseload cap is one of the most important ways to ensure scholars get a quality program, and the Program Coordinators/Managers who work directly with students are best positioned to know what an appropriate number is. OMD management needs to listen to OMD's scholar-facing staff, and institute a mutually agreed upon, enforceable caseload cap so that our students get the time and energy they each deserve." Melanie Wagner, Senior Program Coordinator From the beginning, United Workers of One Million Degrees has been adamant about needing a caseload cap in order to better serve our students. In our initial statement of purpose from July 2018, we wrote: “Each scholar should always be treated with dignity and respect, not as if they were just another number. This can begin to be addressed by capping the number of scholars in each worker’s caseload; ensuring that each scholar will get the time and attention they deserve.” One of the big reasons that we need an enforce...
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Kate's Testimony

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"We would not be able to run an effective coaching program without the support and work of PCs. This is an essential truth that extends beyond our team... every aspect of OMD’s support program depends on their expertise and support. There are PCs who have done all of this work, in person, every day, for years... And they are telling you they need a caseload cap. I believe them and I hope you do too." Kate Scheuch, Volunteer and Alumni Program Coordinator OMD was founded with the mission to provide community college students the support they need to persist and succeed in school. The org saw that students faced academic, financial, professional, and personal barriers that were beyond the capacity of existing on-campus resources, so staff developed a new, holistic support program with the goal of addressing each of these challenges. To set our services apart, OMD has always prided itself on the fact that its direct service staff members (Program Coordinators, or PCs) had...
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